Privacy Policy

1. Introduction

JS Consulting Services (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jandsco.co.za or engage our consulting services.

This policy complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.

2. Information We Collect

Personal Information You Provide:

• Contact details (name, email address, phone number)
• Company/organization name and role
• Information you provide in inquiry forms or communications
• Details related to our consulting services and engagements

Information Collected Automatically:

• Browser type and version
• Operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referral source

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested information
• To deliver consulting services and fulfill contractual obligations
• To communicate with you about our services, updates, and relevant business matters
• To improve our website and service offerings
• To comply with legal and regulatory requirements
• To protect our business interests and enforce our rights

4. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

• Consent: When you voluntarily provide information through our contact forms or communications
• Contractual necessity: To fulfill our obligations under consulting agreements
• Legitimate interests: To operate our business, improve our services, and protect our rights
• Legal obligations: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, hosting services)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, property, or safety, or that of our clients or others

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of our relationship and services provided
• Legal, regulatory, or contractual requirements
• The need to resolve disputes or enforce our agreements

When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Rights Under POPIA

As a data subject, you have the following rights regarding your personal information:

• Right of Access: Request confirmation of whether we hold your personal information and obtain a copy
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information in certain circumstances
• Right to Object: Object to the processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in Section 11.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: To understand how visitors use our website and improve performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Information Regulator Contact

If you believe your privacy rights have been violated, you may lodge a complaint with the Information Regulator (South Africa):

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

14. Acceptance of This Policy

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.